Terms and Conditions

Last updated: 2 May 2026

These Terms and Conditions (“Terms”) govern your access to and use of the Career Mastery platform and related services (the “Services”).

The Services are provided by May Busch & Associates Ltd, a company registered in England and Wales with company number 12195274, trading as Career Mastery (“we“, “us” or “our“).

We provide a platform offering access to training, coaching, and tools designed to help you advance in your career and develop professionally, as described on our website (the “Site“).

In these Terms, when we say “you” or “your“, we mean you as an individual if you are accepting these Terms for yourself. If you are accepting these Terms on behalf of an entity (such as your employer) and you are authorised to do so, then “you” or “your” means that entity.

Our contact details:

Geographical address: 33 Cavendish Square, London, England, W1G 0PW
Email address: support@careermastery.com

These terms and conditions (Terms) form our contract with you, and set out our obligations as a service provider and your obligations as a customer. We will provide the Services to you in accordance with these Terms and all applicable law.

Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.

1. Engagement and Term

1.1 These Terms apply from the time you agree to these Terms, until the date these Terms are terminated in accordance with their Terms (Term).

1.2 Subject to your compliance with these Terms, we will provide you with access to the Services.

1.3 We will not be responsible for any other services unless expressly set out in these Terms or on our Site.

1.4 If we provide you with access to any new or beta services, you acknowledge that because of the developmental nature of such services, you use them at your own risk and we have no obligation to maintain or provide error corrections. Any new or beta services we provide you with access to are for evaluation purposes only and not for production use, and we may discontinue those services at any time at our sole discretion.

1.5 We may amend these Terms at any time, by providing written notice to you. By clicking “I accept” or continuing to use the Services after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you should cease using the Services. If you have paid upfront for recurring access to any of the Services (excluding one-time purchases) and you would like to cancel them, please contact us by emailing support@careermastery.com within 30 days of receiving notice to cancel that recurring access and we will issue you a pro-rata refund for such Services.

1.6 Third-Party Products and Services

1.7 Where you engage third parties to operate alongside the Services (for example, any third-party software systems you wish to integrate with the Services), those third parties are independent of us and you are responsible for (meaning we will not be liable for) the goods or services they provide, unless we expressly agree otherwise.

1.8 To the extent that the Services allow you to access or to directly use third-party products or services (Third Party Services), you acknowledge and agree that:

(a) the Third-Party Services may be subject to additional terms and conditions, (Third Party Services Terms) which you may be required to accept to access such Third Party Services;

(b) the Third-Party Services may be operated and controlled by parties unrelated to and completely independent from us;

(c) the Third-Party Services Terms may be amended by the Third-Party Services provider from time to time; and

(d) in connection with the Services, you will comply with the Third-Party Services Terms at all times.

2. Account

2.1 You must sign up for an Account in order to access and use the Services.

2.2 Your account is personal to you. You must not share your login details or allow others to access the Services using your account unless we expressly agree otherwise in writing.

2.3 While you have an Account with us, you agree to:

(a) keep your information up-to-date (and ensure it remains true, accurate and complete);

(b) keep usernames and passwords secure and confidential, and protect them from misuse or being stolen; and

(c) notify us if you become aware of, or have reason to suspect, any unauthorised access to your Account or any logins linked to your Account.

2.4 If you close your Account, you will lose access to the Services.

2.5 You may choose to purchase Services from us, as set out on our Site (Paid Services). Paid Services may include one-time purchases or recurring Services. You must pay all amounts due under these Terms in accordance with these Terms or as set out on our Site (as applicable).

2.6 We offer recurring membership subscriptions on a monthly and annual basis, as described on our Site at the time of purchase.

2.7 Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date.

2.8 By purchasing a subscription, you authorise us (or our payment processor) to charge your selected payment method at the start of each billing cycle.

2.9 Details of features, pricing, and billing cycles are set out on our Site at the time of purchase. All other Paid Services must be paid at the time of purchase.

2.10 You may upgrade or downgrade any recurring Services at any time through your Account. Changes to your recurring Services will take effect as follows:

(a) Upgrades: Immediately, with pro-rata charges applied for the current billing cycle.

(b) Downgrades: At the beginning of the next billing cycle.

2.11 Cancellation: All recurring Services continue for the agreed Service term (that you selected when purchasing the Service) (Service Term). At the end of each Service Term, provided you have paid all fees owing, your recurring Services will be automatically renewed for the same term.

2.12 If you wish to cancel your recurring Services, you may do so through your Account or by emailing support@careermastery.com with your request to cancel.

2.13 Your cancellation will take effect at the end of your current Service Term, and the recurring Services will not be renewed (meaning you will need to continue paying all fees due up until your current Service Term ends).

2.14 If you are on an annual Service Term, we will provide you with a renewal reminder at least 30 days prior to the Services renewing.

2.15 Our payments methods will be set out at the time you purchase the Services. If you choose to pay your fees using one of our third-party payment processors, you may need to accept their terms and conditions (if this is the case, these will be set out at the time you make payment).

2.16 You must not pay, or attempt to pay, any fees due under these Terms or as a result of your use of the Services by fraudulent or unlawful means. If you make payment by debit or credit card, you must be the authorised card holder.

2.17 If any fees due under these Terms or as a result of your use of the Services are not paid on time, we may suspend your access to the Services.

2.18 You are responsible for paying any levies or taxes associated with your use of the Services, for example sales taxes, value-added taxes or withholding taxes (unless we are required by law to collect these on your behalf).

2.19 For non-business customers, we will display the price including all fees, taxes and additional amounts to be paid on the checkout page.

3. Licence

3.1 During the Term, we grant you a personal, non-transferable right to use the Services in accordance with these Terms. This right cannot be passed on or transferred to any other person.

3.2 Paid Services Access

3.3 When you purchase our Paid Services, your access rights will vary based on the type of service.

3.4 For one-time purchases, we grant you the right to access the purchased Service on an ongoing basis, subject to these Terms. This access is independent of any recurring membership or subscription, and cancelling a recurring membership or subscription will not affect your access to any one-time purchases.

3.5 Your access to one-time purchases will continue for as long as your account remains active and we continue to make the relevant Service available. If you choose to close your account, your access to such Services will end.

3.6 While we aim to provide long-term access to purchased content, you acknowledge that access is provided through our platform and may be affected by changes to or discontinuation of the platform or Services. In such circumstances, access to the purchased Service may no longer be available.

3.7 One-time purchases are subject to our 30-day money-back guarantee, as set out in our Refund Policy.

3.8 For recurring services, we grant you a right to access the relevant Services only for the duration that you continue to pay for the Service, subject to these Terms. These rights cannot be passed on or transferred to any other person.

3.9 You must not:

(a) access or use the Services in any way that is improper or breaches any laws, infringes any person’s rights (for example, intellectual property rights and privacy rights), or gives rise to any civil or criminal liability;

(b) interfere with or interrupt the supply of the Services, or any other person’s access to or use of the Services;

(c) introduce any viruses or other malicious software code into the Services;

(d) use any unauthorised or modified version of the Services, including for the purpose of building similar or competitive software or for the purpose of obtaining unauthorised access to the Services;

(e) attempt to access any data or log into any server or account that you are not expressly authorised to access;

(f) use the Services in any way that involves service bureau use, outsourcing, renting, reselling, sublicensing, concurrent use of a single user login, or time-sharing;

(g) circumvent user authentication or security of any of our networks, accounts or hosts or those of any third party; or

(h) access or use the Services to transmit, publish or communicate material that is, defamatory, offensive, abusive, indecent, menacing, harassing or unwanted.

4. Consumer Cancellation Right

4.1 This clause 4 applies to the extent that you purchase Services from us as a “consumer”, as defined in the Consumer Rights Act 2015. You expressly agree to this information being provided in digital form, rather than on paper.

4.2 Subject to clauses 4.3 and 4.5, you may cancel the Services within 30 days of your acceptance of these Terms (Cancellation Period).

4.3 We also offer a voluntary 30-day money-back guarantee for first-time purchases. This is in addition to, and does not affect, any statutory rights you may have under applicable law.

4.4 Unless you expressly request us to commence the provision of the Services during the Cancellation Period, we will not commence the provision of the Services during the Cancellation Period. Where you expressly request us to commence the provision of the Services during the Cancellation Period, you will lose your right to cancel the Services if the relevant Services are fully performed by us.

4.5 If you exercise your right to cancel the Services under this clause 4, you will be liable to pay to us an amount for the relevant Services supplied up to when you inform us that you intend to cancel the Services, which will be proportionate to the full Price for the relevant Services for the Term.

4.6 You do not have a right to change your mind and cancel these Terms if the contract provides for a specific date or period of performance.

4.7 If you want to cancel the Services, you should email us using the contact details at the start of these Terms, and you may use the Model Cancellation Form below:

4.8 Subject to clauses 4.3 and 4.5, where you have paid any fees upfront and have cancelled the Services in accordance with this clause 4, we will provide you with a refund of the amount paid to us within 30 days of you telling us that you have changed your mind.

5. AI Features

5.1 The Services may include features powered by artificial intelligence or machine learning technologies (“AI Features”). These features allow you to generate content based on information you provide.

5.2 You acknowledge and agree that:

(a) AI-generated content may be incomplete, inaccurate, or not tailored to your specific circumstances;

(b) AI-generated content is provided for general informational purposes only and does not constitute professional, financial, legal, or career advice;

(c) you are responsible for reviewing, verifying, and determining the suitability of any AI-generated content before using or relying on it;

(d) your use of any AI-generated content is at your own risk.

5.3 When using AI Features, you must not input any confidential, proprietary, or sensitive information relating to your employer or any third party unless you have the right and permission to do so.

5.4 We may use third-party providers to deliver AI Features. By using these features, you acknowledge that your inputs may be processed by such providers for the purpose of generating outputs.

5.5 We do not use your personal inputs to train AI models operated by third-party providers.

5.6 We may update, modify, or discontinue AI Features at any time as part of improving the Services.

6. Availability, Disruption and Downtime

6.1 While we strive to always make the Services available to you, we do not make any promises that these will be available 100% of the time. The Services may be disrupted during certain periods, including, for example, as a result of scheduled or emergency maintenance.

6.2 The Services may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting service providers. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties.

6.3 We will try to provide you with reasonable notice, where possible, of any disruptions to your access to the Services.

7. Intellectual Property and Data

7.1 We own all intellectual property rights in the Services. This includes how the Services look and function, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property. You agree not to copy or otherwise misuse our intellectual property without our written permission (for example, to reverse engineer or discover the source code of our intellectual property), and you must not alter or remove any confidentiality, copyright or other ownership notice placed on the Services.

7.2 We own or have licenses to all content displayed on the Services (Content). You do not have any ownership rights in any Content on the Services. Subject to your compliance with these Terms, we grant you a non-exclusive, revocable, non-sublicensable and non-transferable licence to view and download the Content, solely for your own personal use.

7.3 You must not, unless expressly authorised by us or these Terms:

(a) circumvent or disable any content protection system or technical protection measure used in the Services or the Content;

(b) copy or modify, in whole or in part, any of the Content;

(c) reproduce, retransmit, distribute, disseminate, sell, publish broadcast or otherwise commercialise the Content to any third party; or

(d) breach, or allow any third party to breach, any intellectual property rights in the Content.

7.4 We may use any feedback or suggestions that you give us in any manner which we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions.

7.5 When you use the Services, we may create aggregated and anonymised statistical data from your usage of the Services. Once anonymised, we own that data and may use it for our own purposes, such as to provide and improve the Services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you. This may include making such anonymised data publicly available, provided it is not compiled using a sample size small enough to make your data or identity identifiable.

8. User Content

8.1 You are responsible for the content you choose to submit or share through the Services, and for ensuring that you have the right to provide that content.

8.2 Members-Only Forum

8.3 If we introduce community features (such as forums or messaging), you may have the opportunity to upload or post content to the Members-Only Forum, including text, images, videos, and other multimedia files (User Content), subject to our approval and these Terms. This may include content posted in any community forum or discussion channels made available through the Services. We reserve the right, at our sole discretion, to allow or prohibit the posting and hosting of User Content on the Services.

8.4 By uploading or posting User Content to the Members-Only Forum, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to use, reproduce, distribute, display, and perform the User Content in connection with the Services and our business (including that of our successors and affiliates), including for the purposes of operating and improving the Services. This licence continues for as long as the User Content remains on the Services and terminates when the User Content is removed.

8.5 You are solely responsible for your User Content and the consequences of posting or publishing it to the Members-Only Forum. You confirm that you own, or have obtained, all necessary licences, rights, consents, and permissions required to publish the User Content you submit, and to grant us the licence set out in clause 8.4.

8.6 You warrant that any User Content you provide:

(a) is accurate and not misleading;

(b) does not breach any applicable law or regulation;

(c) does not infringe the intellectual property rights, privacy rights, or any other rights of any third party, including under copyright, trade mark, and data protection laws; and

(d) does not contain any material that is defamatory, offensive, abusive, indecent, menacing, harassing, or otherwise objectionable.

8.7 We may, but are not obliged to, monitor or moderate User Content posted to the Members-Only Forum. Where we do moderate User Content, we will do so in accordance with these Terms. The existence of any moderation process does not affect your responsibilities and warranties under clause 8.5 or 8.6, and we are not liable for any failure to moderate, remove, or restrict any User Content.

8.8 We reserve the right to edit, remove, or restrict access to any User Content from the Members-Only Forum at any time, without prior notice and without liability to you or any other party, including where we reasonably believe that the User Content:

(a) breaches these Terms or any applicable law;

(b) infringes the rights of any third party; or

(c) is otherwise objectionable or inappropriate in our reasonable opinion.

8.9 This clause will survive the termination or expiry of these Terms.

8.10 User Content input into the Career Mastery Journal, Achievement Tracker, AI Script Generator, Notes

8.11 Content you submit through personal features (such as the Career Mastery Journal, Achievement Tracker, AI Script Generator, and notes) is private to you and not visible to other users.

8.12 Content shared during live coaching sessions may be recorded and made available to other members as part of the Services.

8.13 You are responsible for deciding what information you choose to share in each context.

8.14 You must not include any confidential, proprietary, or sensitive information relating to your employer or any third party unless you have the right and permission to do so.

8.15 User Content: Recorded Sessions

8.16 We may record live coaching sessions conducted as part of the Services. These recordings may include your audio, video, likeness, and any information you choose to share during the session.

8.17 By participating in live sessions, you acknowledge and agree that such recordings may be made and made available to other users of the Services for educational and training purposes.

8.18 If you prefer not to be recorded, you may choose not to participate in live sessions, or you can join with your camera off, name anonymized in Zoom settings, and limit the information you share.

8.19 Third-Party and Employer Information

8.20 You must not upload, submit, or share any confidential, proprietary, or sensitive information belonging to your employer or any third party unless you have the right and permission to do so.

8.21 You are solely responsible for ensuring that any content you provide complies with this requirement, and we are not responsible for any loss, liability, or damage arising from your failure to comply.

9. Confidential Information and Personal Data

9.1 While using the Services, you may share confidential information with us, and you may become aware of confidential information about us. You agree not to use our confidential information, and to take reasonable steps to protect our confidential information from being disclosed without our permission, and we agree to do the same for your confidential information. This also means making sure that any employees, contractors, professional advisors or agents of ours or yours only have access to confidential information on a ‘need-to-know basis’ (in other words, the disclosure is absolutely necessary), and that they also agree to not misuse or disclose such confidential information.

9.2 However, either you or we may share confidential information with legal or regulatory authorities if required by law to do so. We collect, hold and disclose and use any personal data you provide to us in accordance with our privacy policy, available on the Site, and applicable privacy laws.

9.3 You must only disclose personal data to us if you have the right to do so (such as having the individual’s express consent).

9.4 We may need to disclose personal data to third parties, such as our related companies or our service providers (for example, IT and administrative service providers and our professional advisors).

9.5 Where we are required by law to report on our activities, you acknowledge that from time to time we may request certain information from you in order to meet our requirements, and you agree to provide us with such information within the timeframes reasonably requested by us.

9.6 This clause will survive the termination or expiry of these Terms.

10. Liability

10.1 Nothing in these Terms limits any liability which cannot legally be limited, including Liability for:

(a) death or personal injury caused by negligence; and

(b) fraud or fraudulent misrepresentation.

10.2 This clause applies to the extent that the Services are considered digital content and you are a ‘consumer’ under the Consumer Rights Act 2015. If the Services are defective and this damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

10.3 Subject to the clauses above, to the maximum extent permitted by law, we will not be liable for any Liability caused or contributed to by, arising from or in connection with:

(a) your computing environment (for example, your hardware, software, information technology and telecommunications services and systems); or

(b) any use of the Services by a person or entity other than you.

10.4 Subject to the clauses above, but despite anything else to the contrary in these Terms, to the maximum extent permitted by law:

(a) if you are not a ‘consumer’ as defined in the Consumer Rights Act 2015, neither Party will be liable for Consequential Loss;

(b) if you are a ‘consumer’ as defined in the Consumer Rights Act 2015, and you use the Services for any commercial, business or re-sale purpose, we will have no Liability to you for any loss of profit, loss of business, loss of data, business interruption, or loss of business opportunity;

(c) a Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including any failure by that other Party to mitigate its loss; and

(d) our aggregate liability to you for any Liability arising from or in connection with these Terms will be limited to the amount of any fees paid by you to us during the 12 months immediately preceding the event giving rise to the Liability, or if you have not paid for the Service, to £1,000.

10.5 This clause will survive the termination or expiry of these Terms.

11. Suspension and Termination

Suspension

11.1 We may suspend your access to the Services where we reasonably believe there has been any unauthorised access to or use of the Services (such as the unauthorised sharing of login details for the Services). If we suspend your access to the Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate these Terms and your access to the Services will end.

Termination

11.2 We may terminate these Terms (meaning you will lose access to the Services, and any recurring Services will be cancelled) if:

(a) you fail to pay your fees when they are due;

(b) you breach these Terms and do not remedy that breach within 14 days of us notifying you of that breach;

(c) you breach these Terms and that breach cannot be remedied; or

(d) you experience an insolvency event (including bankruptcy, receivership, administration, liquidation, or entering into creditors’ schemes of arrangement).

11.3 You may terminate these Terms if:

(a) we breach these Terms and do not remedy that breach within 14 days of you notifying us of that breach; or

(b) we breach these Terms and that breach cannot be remedied, and if you have paid fees for recurring Services upfront, you will be issued a pro-rata refund of any unused part of those fees based on the portion of the then-current Services period remaining.

11.4 You may also terminate these Terms at any time by notifying us through your Account or to our email for notices (email: support@careermastery.com), and if you have purchased any recurring services, termination will take effect at the end of your current Services period.

11.5 Termination of these Terms will not affect any other rights or liabilities that we or you may have.

11.6 This clause will survive the termination or expiry of these Terms.

12. General

12.1 Assignment: You may not transfer or assign these Terms (including any benefits or obligations you have under these Terms) to any third party without our prior written consent. We may assign or transfer these Terms to a third party, or transfer any debt owed by you to us to a debt collector or other third party.

12.2 Complaints and Feedback: We are always looking to improve our services and products. If you have any feedback or a complaint, please notify us on our contact details set out in these Terms (email: support@careermastery.com) and we will take reasonable steps to address any concerns you have.

12.3 Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.

12.4 Disputes: A Party may not commence court proceedings relating to any dispute arising from, or in connection with, these Terms (Dispute) without first meeting a representative of the other Party within 14 days of notifying that other Party of the Dispute. If the Parties cannot resolve the Dispute at that meeting, either Party may refer the Dispute to mediation administered by The Centre for Effective Dispute Resolution.

12.5 Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations (including the Services), if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.

12.6 Governing law: These Terms are governed by the laws of England and Wales and both parties submit to the exclusive jurisdiction of the courts operating in England and Wales.

12.7 Nothing in these Terms limits any rights you may have under the consumer protection laws of your country of residence, including where those laws cannot be excluded by contract.

12.8 Illegal Requests: We reserve the right to refuse any request for or in relation to the Services that we deem inappropriate, unethical, unreasonable, illegal or otherwise non-compliant with these Terms.

12.9 Nature of Legal Relationship: These Terms do not create, and should not be interpreted so as to create, a partnership, joint venture, employment or agency relationship between us and you.

12.10 Notices: Any notice you send to us must be sent to the email set out at the beginning of these Terms. Any notice we send to you will be sent to the email address registered against your Account.

12.11 Privacy: We process personal data in accordance with our Privacy Policy available on our Site.

12.12 Professional Services Disclaimer: The Services do not constitute, and are not a substitute for, financial, legal or risk management advice.

12.13 No Guarantee of Career or Professional Outcomes: The Services are designed to support professional development and career growth. However, we do not guarantee any specific outcomes, including promotions, job offers, or compensation increases. Any decisions you make based on the Services are made at your own discretion and risk.

12.14 If you are a business customer and require a data processing agreement, please contact us at support@careermastery.com.

12.15 A current list of Sub-Processors is available at: https://careermastery.com/data-protection/

13. Definitions

In these Terms:

Account means an account accessible to the individual or entity who signed up to the Services.

Consequential Loss includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or us or you or otherwise.

Services means the services we provide to you, as detailed at the beginning of these Terms.